Gametimer privacy and cookie statement

This privacy and cookie statement was last amended on 13 August 2019.

We process personal data through the Gametimer app and through the website www.gametimer.com (both operated by GT Enterprise B.V.). We respect the privacy of our visitors and users and we ensure that the personal data that you provide are handled confidentially. As such, your personal data are processed in a secure and controlled manner.

Our privacy and cookie statement in brief
We comply with the requirements set out in privacy legislation when processing personal data. Among other things, this means the following:
• We state clearly for which purposes we process personal data. We do so by means of this privacy and cookie statement.
• We store as few personal data as possible and only store those data that are required for our purposes
• We take the required security measures to protect your personal data. These obligations are also imposed on parties that process personal data on our behalf.
• We respect your rights, such as the right to inspection, rectification or deletion of your personal data.

How we use your personal data

Getting in touch and customer service
Whenever you send us an email or get in touch with us using a contact form, your name, email address and messages may be used to respond to your request or question (agreement) and we will keep your details on file until we believe that you are completely satisfied.

Whenever you phone our customer service team, the conversation may be recorded for training purposes. This will be brought to your attention during the call. In this way, your question or complaint may be used as an example during internal training sessions and can contribute to helping us improve the customer service we provide. We have a legitimate interest in improving the customer service we provide. You may object to your call being recorded and/or used for training purposes at any time. If you do object, please let our team member know at the start of the call.

Purchasing the Gametimer
The Gametimer is available for purchase on our website. When placing an order, your name, address, email and billing details are processed in order to finalise the order and to ensure the delivery of your purchase. We have a statutory duty to keep the billing details on record for a period of seven years.

Using the Gametimer app
The Gametimer app is available for download from Google Play or the Apple App Store. Once you have downloaded the Gametimer app, you will be asked to register as a main user and to create an account. This requires you to list your name, email address, home address, language and the password you have chosen. We will also ask you to enter the personal data of the gamer (the child) who will be using the Gametimer. These consist of the name (which can also be a username), sex and age (birth month and year) of the child. These data are processed in the context of the performance of the agreement for the use of Gametimer.

Various features are available in the app, depending on which option you have chosen. The standard option allows you to enter gaming hours for your child, to manage those hours and to link the app to the Gametimer. Neither the Gametimer nor the app has to be connected to the console itself. There are more features available, depending on what paid option you have purchased. These features include being able to gain insight into your child’s gaming behaviour through statistics and graphs. This will, for example, allow you to see whether their gaming habits have increased or decreased over a given period, among other things. You will even be able to compare your child’s gaming behaviour with other children of the same age, for example in other regions. On top of that, you will be able to add both multiple parents and multiple children to the app.

These data, including the statistics and graphs on your child, will be retained until you terminate your account. We only share anonymised user data with third parties (please see the ‘Sharing personal data with third parties’ heading for more information).

Information for kids (the gamers)
Using the Gametimer means we are able to track your data as a gamer. Your parents will enter your name, sex and age into the app and the app will then keep track of when and how long you play. Your parents will be able to modify these data and review them in the app until they cancel the account. The data will be processed in order to carry out the obligations of the agreement with your parents for the use of the Gametimer. The ‘Privacy’ heading below also applies to you as a gamer.

Newsletter
If you would like to keep up to date with the latest developments, special products and offers, please subscribe to our newsletter. If you do, we will register your email address. We will only send you the newsletter with your consent. Every newsletter contains a link with which you can unsubscribe.

Security
We have taken appropriate technical and organisational measures against loss or any form of unlawful processing (such as unauthorised inspection, impairment, alteration or provision of personal data) in connection with the processing of personal data to be performed.

Sharing personal data with third parties
We will only share your data with third parties in cases where this is permitted under current legislation, i.e. where we have a ground for processing your data or where we contract a third party as a supplier. We may also share personal data with third parties if we are legally obliged to do so (for example, if the police so demand in case of a suspicion of a crime). The parties that process personal data on our or your behalf include:
• IT suppliers and providers;
• payment service providers;
• cookie providers;
• telecommunications service providers;
• consultants and intermediaries.

In addition, we may also share the anonymised user data of your child (no names, only the gaming hours and possibly their age and place of residence) with third parties for research or for commercial purposes. As an example, these data may be used to gain an insight into how much time parents will on average allow their 13-year-old children to spend on gaming in a given region.

Cookies
Our website and app use our own cookies and those of third parties. Cookies are small data files that can automatically be stored on, or accessed from a visitor’s device (such as a PC, tablet or smartphone) when visiting a website. The cookies are sent to the web browser on the device. We use cookies to:
• enable the features of the website and app (technical and functional cookies);
• analyse use of the website and app and improve the website based on those data (analytical cookies);
• show you personalised advertisements (marketing cookies).

These cookies collect the following personal data:
• IP address
• Cookie ID
• Site, app and clicking behaviour
• Referrer URL

Whenever you first visit our website or use the app, you will be shown a notification providing information on cookies and requesting your consent to the use of cookies, insofar as we are obliged to do so.

We may use the following cookies:

 

Cookie Type Entity and appropriate safeguard Purpose Retention period
Cloudflare Functional

Cloudflare, United States

Privacy Shield

Privacy statement

Cloudflare, the content network, identifies trusted web traffic. Up to one year
DoubleClick Marketing

Google LLC, United States

Privacy Shield

Privacy statement

These cookies are used to log the activities of website visitors after they have viewed/clicked on advertisements. The purpose is to measure effectiveness and to show personalised ads. Up to one year
Google Analytics Analytical

Google LLC, United States

Privacy Shield

Privacy statement

Cookies are placed to gain an insight into visitor behaviour and improve the user experience on that basis. These cookies have been configured to be privacy-friendly. This means that we:

– have concluded a processing agreement with Google;

–   only provide Google with masked IP addresses;

– do not share any other data with Google; and

– do not use any other Google services in conjunction with Analytics.

Up to two years
Google Tag Manager Analytical

Google LLC, United States

Privacy Shield

Privacy statement

These cookies allow us to easily install Google plug-ins and cookies. Session
Hotjar Analytical

Hotjar, Malta

Privacy statement

Hotjar provides us with anonymised information on how our website is used. Up to one year
MailChimp        
YouTube Marketing

Facebook, United States

Privacy Shield

Privacy statement

These cookies make it possible for videos to be played and for content from other websites to be displayed. Session

 

 

Deleting cookies
Most cookies have an expiry date. If the cookies have been given an expiry date, they will be automatically removed once the expiry date has lapsed. You may also opt to delete cookies manually before the expiry date has lapsed. Please consult your browser’s user guide for this purpose. It may, however, be the case that certain parts of our website will no longer work properly.

Links to other websites
This privacy and cookie statement does not apply to third-party websites that are connected to our web shop through links. We cannot guarantee that these parties will handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statements of these websites before using them.

Changes to this privacy and cookie statement
In the event of changes to our services, we are obviously required to adapt our privacy and cookie statement as well. For that reason, please consult this privacy and cookie statement regularly for the most up-to-date information.

Privacy
If you have any questions regarding what personal data we have collected about you, please do not hesitate to get in touch using the contact details below.

In addition, you have the right to:
• receive an explanation of what personal data we have collected about you and how we use those data;
• inspect the specific personal data we have collected about you;
• have erroneous personal data corrected;
• withdraw your consent;
• object to a specific use;
• restrict the processing of your data;
• transfer personal data or have them transferred.

In the event of such a request, we may ask that you provide identification. We do this to confirm that you are indeed the person to whom the personal data belong.

In principle, we will comply with your request within 30 days. However, this term may be extended for reasons relating to the specific privacy rights or the complexity of the request. If we extend this term, we will inform you in good time.

Dutch Data Protection Authority
Needless to say, we will be happy to help you if you have any complaints about the processing of your personal data. Pursuant to privacy legislation, you have the right to submit a complaint concerning the processing of your personal data by our company to the Dutch Data Protection Authority. You may contact the for this purpose.

Contact details
If you have any questions about your personal data and the way they are processed or about this privacy and cookie statement, please contact our customer service team:

Email: support@gametimer.com
Telephone: +31 (0)85 301 1616

Alternatively, write to us at:
GT Enterprise B.V.
Ettenseweg 4C-8545
4706 PB Roosendaal

Chamber of Commerce number: 20056126

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